Your Privacy Matters

Privacy Policy

How Jones Digital Design Agency collects, uses, and protects your personal information

Last Updated: October 24, 2025

At Jones Digital Design Agency ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website jonesdda.com or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

1 Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Contact us through our website forms
  • Request a quote or consultation
  • Subscribe to our newsletter or updates
  • Engage with our services

This information may include: name, email address, phone number, business name, project details, and any other information you choose to provide.

Usage Information

We automatically collect certain information when you visit our website, including:

  • Browser type and version
  • IP address
  • Pages visited and time spent on pages
  • Referring website addresses
  • Device information

2 How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

To provide, maintain, and improve our design services, respond to inquiries, and fulfill your requests

Communication

To send you updates, newsletters, marketing materials, and other information that may interest you (you can opt out at any time)

Website Improvement

To analyze usage patterns, improve our website functionality, and enhance user experience

Legal Compliance

To comply with legal obligations, resolve disputes, and enforce our agreements

3 Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist us in operating our website and conducting our business (e.g., email service providers, analytics tools)
  • Legal Requirements: When required by law, court order, or governmental authority
  • Business Transfers: In connection with a merger, acquisition, or sale of business assets
  • With Your Consent: When you have given us explicit permission to share your information

4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

  • Remember your preferences and settings
  • Understand how you interact with our website
  • Improve our website performance and user experience
  • Deliver relevant content and advertisements

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

5 Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption

SSL/TLS encryption for data transmission

Secure Storage

Protected servers and databases

Access Controls

Limited access to authorized personnel only

Regular Audits

Periodic security assessments and updates

Please note: No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6 Your Rights and Choices

You have certain rights regarding your personal information:

Access

Request a copy of the personal information we hold about you

Correction

Request correction of inaccurate or incomplete information

Deletion

Request deletion of your personal information (subject to legal obligations)

Opt-Out

Unsubscribe from marketing communications at any time

Data Portability

Request a copy of your information in a structured, machine-readable format

To exercise these rights, please contact us at [email protected]

7 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8 Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

9 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Typical retention periods include:

  • Contact inquiries: Retained for up to 2 years after the last contact
  • Client projects: Retained for up to 7 years for legal and tax purposes
  • Marketing communications: Until you unsubscribe or request deletion

10 International Data Transfers

Jones Digital Design Agency is based in South Wales, United Kingdom. If you are accessing our website from outside the UK, please be aware that your information may be transferred to, stored, and processed in the UK or other countries where our service providers operate. By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.

11 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Jones Digital Design Agency

Address

South Wales, United Kingdom

Phone
01443 804740
Website
jonesdda.com

GDPR & UK GDPR Compliance

Jones Digital Design Agency is committed to compliance with the General Data Protection Regulation (GDPR) and UK GDPR. We process personal data lawfully, fairly, and transparently, and we respect your rights as a data subject under these regulations.