Refund Policy

Last updated: October 27, 2025

Our Commitment to Client Satisfaction

At Jones Digital Design Agency, we are committed to delivering high-quality design services that exceed your expectations. This refund policy outlines the terms and conditions under which refunds may be issued for our services.

We encourage clients to thoroughly review this policy before engaging our services. By purchasing any service from Jones Digital Design Agency, you acknowledge that you have read, understood, and agreed to this refund policy.

Nature of Our Services

Jones Digital Design Agency provides custom design services including, but not limited to:

  • • Logo design and brand identity
  • • Website design and development
  • • Print design materials

Due to the bespoke nature of our creative services, each project is tailored specifically to the client's requirements and involves significant time, expertise, and resources.

Deposits and Initial Payments

Non-Refundable Deposits

All initial deposits and upfront payments are non-refundable once work has commenced on your project. Deposits secure your project slot and cover initial research, planning, and concept development.

Deposits typically range from 25% to 50% of the total project cost, depending on the scope and nature of the work. Once we begin work on your project, these funds are committed to your project and cannot be refunded.

Refund Eligibility

Refunds may be considered under the following circumstances:

Before Work Commences

If you cancel a project before any work has begun, you may be eligible for a full refund minus any administrative fees (typically 10% of the deposit).

After Work Has Commenced

Once work has begun on your project, deposits and payments made are generally non-refundable due to the time and resources already invested in your project.

Service Not Delivered

If we are unable to deliver the agreed-upon services due to circumstances within our control, you will be eligible for a full or partial refund based on the work completed.

Project Cancellation

If you need to cancel a project after work has commenced:

  • You will be charged for all work completed up to the point of cancellation
  • Any remaining balance after deducting completed work charges may be refunded
  • You will receive all work completed prior to cancellation, though it may not be in final form
  • Deposits are non-refundable under any cancellation circumstances

To cancel a project, please contact us in writing at [email protected] with your project details and reason for cancellation.

Revisions and Amendments

Each project includes a specified number of revision rounds as outlined in your project agreement or quotation. These revisions are included in the project cost and are designed to ensure the final deliverables meet your expectations.

Additional revisions beyond the agreed-upon number may incur extra charges and are not grounds for a refund. We encourage clear communication during the project to minimise the need for excessive revisions.

Dissatisfaction with revisions within the agreed scope is not typically grounds for a refund, as we work collaboratively with clients to achieve the desired outcome through the revision process.

Dispute Resolution

If you are unsatisfied with our services or believe you are entitled to a refund, we encourage you to contact us directly to discuss your concerns. We are committed to finding amicable solutions and will work with you to address any issues.

Our dispute resolution process includes:

  • • Initial consultation to understand your concerns
  • • Review of project deliverables and agreement terms
  • • Good faith efforts to resolve the issue through additional revisions or amendments
  • • Consideration of refund or credit options based on the circumstances

Refund Processing

If a refund is approved:

  • • Refunds will be processed within 14 business days of approval
  • • Refunds will be issued to the original payment method
  • • You will receive written confirmation of the refund amount and processing date
  • • Bank processing times may vary (typically 5-10 business days)

Refund Exclusions

Refunds will not be issued in the following circumstances:

  • • Change of mind after work has commenced
  • • Failure to provide necessary materials, feedback, or approvals in a timely manner
  • • Subjective dissatisfaction with completed work that meets the agreed specifications
  • • Third-party costs (such as stock images, fonts, or hosting) already purchased for your project
  • • Projects completed and delivered according to the agreed specifications

Questions About This Policy?

If you have any questions about our refund policy or need to discuss a specific situation, please don't hesitate to contact us:

[email protected]
01443 804740

Last updated: October 27, 2025